The Westin Ottawa, Ottawa - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

11 Colonel By Drive, Ottawa, Canada, K1N 9H4

The Westin Ottawa, a 4-star modern hotel in the Ottawa business district, connects directly to the Shaw Centre convention hall and Rideau Centre shopping mall across from the UNESCO World Heritage Rideau Canal. The property features floor-to-ceiling windows, a 24-hour WestinWORKOUT fitness studio, and an indoor saltwater pool with private squash courts.

Refined Urban Accommodations

Each Westin room showcases amber wood headboards illuminated by natural light through large windows offering Ottawa cityscape views. All accommodations include air conditioning, a seating area, and a private bathroom with a bath or shower.

Diverse Dining Options

The Shore Club serves seafood and steaks in a nautical-themed setting, while Daly's Restaurant offers breakfast buffet with healthy options and à la carte items like smoked salmon eggs Benedict. A Starbucks coffee shop provides grab-and-go options.

Wellness and Recreation

The Westin Ottawa Health Club provides in-room and in-spa massage treatments. The fitness center includes modern equipment and a heated indoor pool, available from 6:30 AM to 10:00 PM daily.

Central Downtown Location

Located 12.5 miles from Macdonald Cartier Airport, the hotel offers direct access to Rideau Centre mall and national attractions. The property stands 0.1 miles from Rideau and 0.5 miles from the Royal Canadian Mint.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Traditional Guest room 1 King

Max:

3 persons

23 m²

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Deluxe Parliament View Guest room 1 King Parliament view

Max:

3 persons

23 m²

Bed options:

1 King-size bed

Landscape view

Heating

Air conditioning

room details

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Specialty Guest room 1 King City view

Max:

3 persons

45 m²

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Getting around

A guide to all available transportation options

City Centre

Ottawa700 m

Airports

Macdonald Cartier (YOW) 15.5 km

Gatineau (YND) 23.7 km

Train

Ottawa Train Station 3.4 km

Train100 m

Bus

Bus stop200 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Internet

Internet access

Parking

CAD 55 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Internet access
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Electric vehicle charging station
Key card access

Sports & Fitness

Fitness centre
Hiking
Cycling

Services

Pet amenities available
Room service
Dry cleaning
Shops/Commercial services
Welcome drink

Dining

Restaurant
Snack bar

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Saltwater pool
Indoor swimming pool
Sun loungers
Jacuzzi
Massage

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Location

11 Colonel By Drive, Ottawa, Canada, K1N 9H4

Map view

11 Colonel By Drive, Ottawa, Canada, K1N 9H4

City landmarks

Church

Notre-Dame Cathedral Basilica

660 m

Museum

National Gallery of Canada

680 m

320 Sussex Dr

Royal Canadian Mint

930 m

Museum

Canadian Museum of History

1.7 km

111 Wellington St

Parliament Hill and Buildings

700 m

335 Laurier Ave E

Laurier House National Historic Site

1.4 km

Museum

Canadian War Museum

2.1 km

Parliament Hill

Peace Tower

760 m

Historic Site

Rideau Hall

2.3 km

30 Bank Street At the corder of Bank and Wellington streets

Bank of Canada Museum

1.0 km

Park

Panoramic city views

700 m

Library

Library of Parliament

630 m

University

University of Ottawa

650 m

Nearby

Public Building

Parliament Hill

490 m

Elgin Street Confederation Square

National War Memorial

390 m

202-40 Elgin St

Confederation Square

410 m

Market

ByWard Market

470 m

Gallery

Ottawa Art Gallery

420 m

Museum

Bytown Museum

530 m

426 Sussex Drive

Peacekeeping Monument

550 m

Park

Confederation Park

470 m

Centre Block

590 m

55 Colonel By Dr

Shaw Centre

100 m

53 Elgin St

Tomb of the Unknown Soldier

260 m

Confederation Square

Valiants Memorial

230 m

Shopping Area

Rideau Centre

120 m

1 Rideau St Beside the Chateau Laurier

Ottawa Locks

270 m

Park

Major's Hill Park

420 m

1 Wellington Street Parliament Hill

Famous Five Monument

170 m

Mall

Sparks Street Mall

580 m

Restaurants

Daly's

210 m

11 Colonel By Dr Westin Hotel

JOEY Rideau

260 m

50 Rideau St #106

Milestones

180 m

700 Sussex Dr Unit 201

Fat Rabbit

170 m

50 Rideau St

Metropolitain Brasserie

190 m

700 Sussex Dr

Bazille

340 m

500-50 Rideau Street Nordstrom Rideau Centre

Play Food & Wine

370 m

1 York St Sussex Dr.

Aulde Dubliner & Pour House

390 m

62 William St

The Grand Pizzeria & Bar

400 m

74 George St

The Albion Rooms

340 m

33 Nicholas St

Reviews and Ratings

Feedback from previous guests about their experience.

70%

enjoyed the hotel and would happily stay again

7.0/10

Very good

Rooms

7.0

Location

9.6

Service

6.2

Dining

6.0

4.5/5 based on 2566 reviews

#24 of 82 hotels in Ottawa based on Tripadvisor

Aaron

United States, March 2025

7.4/10

My stay at The Westin Ottawa was quite underwhelming. while the location was fantastic and so convenient for exploring the city, several aspects of the hotel left much to be desired. The service, unfortunately, was consistently lacking, and I dealt with various maintenance issues during my visit. Overall, it was not the experience I hoped for from a Westin hotel.

Rooms

5.0

The rooms were spacious, but they felt outdated. it seemed like they hadn't been refreshed since the 70s. I also faced maintenance issues, like blown lights that weren't attended to.

Service

5.0

Service was a major disappointment. at times, the staff were dismissive, and I struggled with issues such as incorrect billing that were never properly resolved. It felt like they were overwhelmed and unresponsive.

Location

9.0

The location was definitely a highlight. being just a couple of minutes from Parliament Hill and connected to the Rideau Centre made it so convenient for sightseeing and shopping.

Dining

5.0

Dining options at the hotel fell short. the breakfast was overcrowded, and I encountered issues with the meal service that could have been handled better given the hotel's reputation.

Facilities

6.0

Facilities like the fitness center and pool were well-equipped, but the noise from ongoing renovations in the hotel impacted my overall experience. Noise management could use some attention.

Karen

United States, February 2025

7.0/10

I had a beautiful weekend at The Westin Ottawa, enjoying the great city center location and attentive staff. My room had stunning views of the Canadian Parliament, and I loved the spaciousness and comfort of the accommodations. However, the dining experience fell short with some disappointing meals at the attached restaurant. Overall, I’d still recommend the place for its fantastic amenities and prime location.

Rooms

8.0

I appreciated the sparkling clean room equipped with luxurious linens and plenty of charging outlets. The comfort level was great, but I did experience noise from other guests in the hallway.

Service

10.0

The staff were amazing—extremely helpful and polite throughout my stay, making me feel valued as a guest.

Location

10.0

The hotel’s location was perfect, offering easy walking access to attractions like the Byward Market and the Rideau Centre.

Dining

6.0

While I enjoyed breakfast, my experience at the Shore Club was disappointing as the steak and lobster didn’t meet my expectations. It was frustrating that the management didn’t offer more after the poor meal.

Facilities

9.0

The facilities were impressive, with great amenities like room service and a lovely pool area for some relaxation.

Joseph

United States, December 2024

7.0/10

My stay at The Westin Ottawa had its ups and downs. The hotel’s location is fantastic—right by the canal and close to shopping and Parliament Hill. which made everything incredibly convenient. However, I encountered issues with noise and the elevators during my visit. Overall, while the comfort of the room was a highlight, service and value could use some improvement.

Rooms

8.0

My room was spacious with large windows offering a amazing view of Parliament Hill. The king bed was incredibly comfortable. though I did find a pair of old socks in a drawer, which was quite disappointing.

Service

6.0

The check-in was quick and efficient, but I later faced delays with in-room dining and other requests, which affected my overall experience.

Location

10.0

The location is extremely convenient for both business and leisure activities. I loved being able to access shopping without going outside in the cold winter.

Dining

7.0

I found the in-room dining menu a bit pricey and opted for breakfast at a nearby brasserie instead. Overall, the dining options did leave me wanting more variety.

Facilities

6.0

The hotel has great amenities, like a large gym and business facilities, but the elevator system was quite frustrating, adding unnecessary wait time.

Daniel

United States, November 2024

7.0/10

My stay at The Westin Ottawa had its ups and downs. The location is fantastic, with easy access to attractions, and my room was clean and well-sized. However, there were several service issues that marred the experience, including delays in receiving requested items and some uncommunicative staff interactions.

Rooms

8.0

My room was spacious, clean, and had a comfortable bed. However, I noticed outlets were only on one side of the bed, which felt inconvenient (especially with phones being used as alarms).

Service

5.0

While some staff were friendly and helpful, I experienced delays in receiving items I requested, like slippers and a hair dryer, which impacted my stay. At check-out, I felt my concerns were dismissed by the staff.

Location

10.0

The hotel's location is very nice! I loved being walking distance to Parliament, shopping, and dining options. It made my trip convenient and enjoyable, especially since I was attending an event nearby.

Dining

5.0

Daly's was closed during my stay, which was unexpected and inconvenient. Other food options were nearby, but I would have appreciated knowing about the closure beforehand.

Facilities

7.0

The facilities were decent, but the pool and spa area could use some updates. I also found the business center useful for my needs during the stay.

Carl

United States, November 2024

7.0/10

I recently had a mixed experience at The Westin Ottawa. While the location is fantastic and my room was spacious with a nice view, I faced numerous inconveniences that impacted my stay. From early morning disturbances to subpar service, it felt like the hotel didn't quite meet the expectations for its price point.

Rooms

6.0

My room was huge and well-appointed, featuring a nice view of the Rideau Canal. However, the toilet flush was deafeningly loud, which was quite bothersome.

Service

5.0

The staff was overall friendly, but the service fell short during my stay. I had issues with housekeeping knocking early and delays in receiving requested items that significantly affected my experience.

Location

9.0

The location is a major plus—right in the heart of the city, connected to a shopping mall and close to attractions. It’s perfect for a winter stay.

Dining

7.0

The dining options were decent, with a nice variety of healthy selections, but the breakfast area was overcrowded, leading to long wait times.

Facilities

5.0

The hotel offers good facilities including a well-maintained gym and valet service. However, I struggled with the elevator system, which was quite frustrating.